First Launch

Getting started with XC3/XD3

This getting started guide describes how to initially connect the device, open the web interface and setup device user and network settings.

The Hardware

XC3

XC3 IP Core, rear view

XC3 IP Core, front view

Back

Port	Type	Comment
IPx 1 P	RJ45 LAN / Ethernet interface	Factory-equipped IPx Interface, network communication interface of the core
IPx 1 S	RJ45 LAN / Ethernet interface	Factory-equipped IPx Interface, network communication interface of the core
IPx 2 P	RJ45 LAN / Ethernet interface	Optional IPx audio over IP Interface
IPx 2 S	RJ45 LAN / Ethernet interface	Optional IPx audio over IP Interface
GA1 - GA4	Gigabit Audio / MADI	Function depending on equipped optional SFP module
APC 1 - APC 12	RJ45 DHD APC port	Connect DHD modules like surfaces or I/O modules. No switched ethernet interface, only for direct point to point connection.
Sync In/Out	HD BNC multi format	Sync sources can be: BNC Wordclock (Rising Edge), BNC Wordclock (Falling Edge), BNC AES EBU, BNC Video (NTSC/PAL)
sAPC	USB-C proprietary	Reserved for future use. Not USB-C compatible.
48V 1 - 48V 2	Power supply	Redundant power supply inputs

LED

LED	Function
DC	Indicates at least working PSU connected

Button

Button	Function
FCT	Press and hold min. 5 seconds: Reset admin user password, press and hold min. 20 seconds: Reset admin user password, network & security settings

Front

LED	Function	Color	Speed	Meaning
State 1	Controller status	Green	Permanently on	Controller running
State 2	Internal DSPx module status	Green	Fast blinking	DSPx module running
		Green/yellow	Fast/slow blinking	Updating
Power	Gives information about PSU state	Green	Permanently on	PSU ok
		Yellow	Permanently on	PSU failure (1 remaining), check system app for details. Only applies if more than 1 PSU configured in Toolbox
		Off	Off	No power
Sync	Gives information about current sync source	Green	Permanently on	Sync 1 synced
		Green/Yellow	Alternating	Sync 1 synced, sync 2 not ready
		Yellow	Permanently on	Sync 2 synced, sync 1 not available
		Off	Off	Internal sync, sync 1 and 2 not available
IPx 1	IPx 1 module and Core Firmware status	Green	Fast blinking	IPx 1 module and core firmware running
		Green/yellow	Fast/slow blinking	Updating
IPx 2	IPx 2 module and Firmware status (optional, only if equipped)	Green	Fast blinking	IPx 2 module running
		Green/yellow	Fast/slow blinking	Updating
CPU	CPU running indication	Green	Slow blinking	CPU running
DSPx	Additional DSPx module status (optional, only if equipped)	Green	Fast blinking	Additional DSPx module running
		Green	Slow blinking	Additional DSPx module not configured
		Off	Off	Additional DSPx module not installed

note

For more detailed information on LED behavior, see DHD Support Portal > Meaning of LEDs.

Button

Button	Function
Reset	Hardware reset button. See Reset Behavior.

XD3

XD3 IP Core, rear view

XD3 IP Core, front view

Back

Port	Type	Comment
ETH1 / ETH2	RJ45 LAN / Ethernet interface, Bond interface	Bond Ethernet interface, network communication interface of the core
ETH3	RJ45 LAN / Ethernet interface	Network communication interface of the core
ETH4	RJ45 LAN / Ethernet interface	Network communication interface of the core
APC 1 - APC 4	RJ45 DHD APC port	Connect DHD modules like Surfaces or I/O Modules. No switched ethernet interface, only for direct point to point connection.
S/R	RS232 Serial interface	For serial protocol connection with a PC or interconnection to second redundancy core
IPx 1 P	RJ45 LAN / Ethernet interface	Optional IPx audio over IP Interface
IPx 1 S	RJ45 LAN / Ethernet interface	Optional IPx audio over IP Interface
IPx 2 P	RJ45 LAN / Ethernet interface	Optional IPx audio over IP Interface
IPx 2 S	RJ45 LAN / Ethernet interface	Optional IPx audio over IP Interface
GA1 - GA4	Gigabit Audio / MADI	Function depending on equipped optional SFP module
Sync In/Out	HD BNC multi format	Sync sources can be: BNC Wordclock (Rising Edge), BNC Wordclock (Falling Edge), BNC AES EBU, BNC Video (NTSC/PAL)
sAPC	USB-C proprietary	Reserved for future use. Not USB-C compatible.
48V 1 - 48V 2	Power supply	Redundant power supply input

LED

LED	Function
DC	Indicates at least working PSU connected

Button

Button	Function
FCT	Press and hold min. 5 seconds: Reset admin user password, press and hold min. 20 seconds: Reset admin user password, network & security settings

Front

Port	Type	Comment
USB	USB-C	For service and recovery purposes

LED

LED	Function	Color	Speed	Meaning
State 1	Controller status	Green	Permanently on	Controller running
State 2	Internal DSPx module status	Green	Fast blinking	DSPx module running
Power	Gives information about PSU state	Green	Permanently on	PSU ok
		Yellow	Permanently on	PSU failure (1 remaining), check system app for details. Only applies if more than 1 PSU configured in Toolbox
		Off	Off	No power
Sync	Gives information about current sync source	Green	Permanently on	Sync 1 synced
		Green/Yellow	Alternating	Sync 1 synced, sync 2 not ready
		Yellow	Permanently on	Sync 2 synced, sync 1 not available
		Off	Off	Internal sync, sync 1 and 2 not available
IPx 1	IPx 1 module and Firmware status (optional, only if equipped)	Green	Fast blinking	IPx 1 module running
IPx 2	IPx 2 module and Firmware status (optional, only if equipped)	Green	Fast blinking	IPx 2 module running
CPU	CPU running indication	Green	Slow blinking	CPU running
RED	Redundancy status information	Green	Slow blinking	Redundancy enabled, unit is A and Main
		Green	Permanently on	Redundancy enabled, unit is B and Backup
		Yellow	Slow blinking	Redundancy enabled, unit is B and Main
		Yellow	Permanently on	Redundancy enabled, unit is A and Backup
		Green/Yellow	Alternating	Slave not ready
		Off	Off	Redundancy disabled

note

For more detailed information on LED behavior, see DHD Support Portal > Meaning of LEDs.

Button

Button	Function
Reset	Hardware reset button. See reset behavior.

Optional Router Part: Back

Port	Type	Comment
GA5-GA24	Gigabit Audio / MADI	Function depending on equipped optional SFP module. Port usability also depending on number of equipped optional DSPx modules

Optional Router Part: Front

LED	Function	Color	Speed	Meaning
State 1	Controller status	Green	Permanently on	Controller running
State 2	Internal router and integrated DSPx module status	Green	Fast blinking	Router and DSPx module running
DSPx 1-DSPx 4	Additional DSPx module status (optional, only if equipped)	Green	Fast blinking	Additional DSPx module running
		Green	Slow blinking	Additional DSPx module not configured
		Off	Off	Additional DSPx module not installed

note

For more detailed information on LED behavior, see DHD Support Portal > Meaning of LEDs.

Power Up the Device

Connect the device to the power supply using the power supply unit(s). The device has no power switch and should begin booting up completely. Wait until State 2-LED starts flashing fast. The device is now booted.

Connect to the Device

DHD Devices are shipped always with a MAC address pre-set based on the device's MAC address. It will always be set in 10.0.0.0/8 network segment.

For initial setup, we recommend connecting the device's following port directly to your computer:

• XC3: IPx1 P
• XD3: ETH4

Configure your computer's network interface with correct IP settings, for example:

• IP address: 10.0.0.10
• Netmask: 255.0.0.0
• Default Gateway: not required
• DNS (Domain Name System) server: not required

note

With other ports than IPx1 P on XC3 or ETH4 on XD3, discovery of the device by Toolbox10 will not work with firmware v10.0..

note

Ports IPx1 P on XC3 and ETH4 on XD3 are also ports for device discovery toolbox config transfer, ECP interaction, and logic exchange between cores with firmware version 10.0..

tip

XC3/XD3/XS3 Cores support connections using DNS. So you can also connect to the device by typing <Device-Name>.local in your browser. The default device name is its Mac address, which can be found on a sticker on the core.

For example: If the stated MAC address is 05-13-A4, you can connect to the core by typing 05-13-A4.local in your browser.

Find the Device

To find and access the device:

• Open Toolbox10. If you first launch Toolbox, right-click on the Toolbox.exe file and click execute as administrator to install DHDCS (DHD Communication Server) correctly. This is only required on the first launch or when updating Toolbox.
• Press F7 or click View > Maintenance.
• DHDCS opens and displays all devices discovered in the network.
  • If no devices are shown, within DHDCS:
    • Click Settings > Preferences
    • Select the correct network interface
    • Broadcast address should be set to 10.255.255.255 for initial configuration
    • Close settings window. Settings are applied immediately.
• Click on the Device's IP address in the list.
• Your web browser opens with the device's IP address and will access WebApps.

Set Up the Device

Onboarding sequence, animated

Onboarding

When WebApps is first launched, an onboarding sequence will be displayed. It consists of the following steps:

• Setup admin user.
• Setup device network interfaces (optional).
• Setup TLS (optional).
• Apply network configuration.
• Launch WebApps.

Setup Admin User

First, choose an admin user password. This will be required to add more users to the system and for system administration.

warning

• Admin user has access to all setup and configuration functions, so we recommend using a strong password.

tip

• You can add more users later on. After login, go to System App > User Management and click Add User. See also Toolbox documentation for user group and rights assignment.

After setting the admin user password as desired, click the ✓ button on the bottom of the page to continue.

Setup Device Network Interfaces

No network settings are applied immediately. After completing network and TLS setup, you will be asked to apply the settings.

On the network configuration page, first enter a hardware name. The device will later be accessible under [Hardware Name].local, as this is published as mDNS to the local network, if supported by your network environment.

Afterwards, enter a DNS server. It is required to address other devices or services on the network by name instead of IP address. Also, set up an FQDN. If not sure what to set, click Suggest and use the recommended setting. FQDN is only required to be set correctly when using a TLS certificate.

Then, set up the network interfaces. Within each network interface entry, click the Settings button to access full IP configuration.

warning

• Make sure that all network interfaces are configured to a different subnet. For XC3 core, a good example would be:
  • IPx P: 10.0.0.0/8 (e.g., IP: 10.0.2.23; Subnet mask: 255.0.0.0)
  • IPx S: 192.168.1.0/24 (e.g., IP: 192.168.1.12; Subnet mask: 255.255.255.0)

A MISCONFIGURATION would be:

• IPx P: 10.0.0.0/8 (e.g., IP: 10.0.2.23; Subnet mask: 255.0.0.0)
• IPx S: 10.0.0.0/8 (e.g., IP: 10.5.2.23; Subnet mask: 255.0.0.0)

This would lead to unpredictable behavior of the device within the network.

note

• On XD3, ETH1 and ETH2 behave as virtually the same physical interface, therefore they share the same network configuration. This is for redundancy purposes.

note

• In redundant XD3 systems, ETH 3 must be used as a direct (point-to-point) connection between the main and backup core. DHD recommends the following network configuration:
  • Main XD3:
    • IP address: 172.16.0.1
    • Subnet Mask: 255.255.255.0
  • Backup XD3:
    • IP address: 172.16.0.2
    • Subnet Mask: 255.255.255.0

After setting all network configurations as required, click the ✓ button on the bottom of the page to continue.

Setup TLS Certificate

note

• This step is optional. You can add a TLS certificate later. To skip, click the ✓ button on the bottom of the page.

By default, the connection from your browser to DHD Web Apps is insecure because the device only uses HTTP instead of HTTPS. This means the connection is vulnerable to snooping and your private information, e.g., the admin password, may be at risk. You can use HTTPS to secure it. This requires installing and maintaining a TLS certificate.

warning

• Only use Web Apps without a TLS certificate (HTTPS) if you consider your network to be secure!

To upload a TLS certificate, drag and drop a certificate in .p12 file format into the drag and drop area or use click to select with your file browser and select a file to upload.

After selecting a file, click Upload. The file will be uploaded and checked if valid and usable for the device.

note

• A .p12 file is required because it contains both elements of the certificate chain, public and private key. You can use third-party converter software to generate .p12 files.

warning

• The .p12 file must meet the following technical requirements; otherwise, the validation after the Upload will be not successful:
  • internal archive file format: PKCS#12
  • the file must not be protected with an extra export password while it is generated / exported

After uploading, more information will be displayed about the certificate details. It is important that the FQDN you entered in Setup Device Network Interfaces matches the DNS name displayed here. Also note the Valid until output.

warning

• If you decide to upload a TLS certificate later on, you can do so on System App > Network Settings > Security Settings page. Please keep in mind that a restart of the web server on System App > Service page is required afterward.

After setting all network configurations as desired, click the ✓ button on the bottom of the page to continue.

Apply Network Configuration

After confirming the TLS certificate settings, a dialog box will appear, summarizing all new network settings. If the configuration is good, click OK. New network settings will now be applied. You will be redirected within 10-20 seconds to the new [Hardware Name].local address. This will only be successful if your PC's network configuration matches the device's new network configuration.

If you want to correct some network settings, click Cancel and < buttons at the bottom If you want to correct some network settings, click Cancel and < buttons at the bottom to redo configuration until correct.

If you already prepared your device to work with your new network environment, wait some additional seconds. You can now unplug it and connect it to your network and use it as intended.

You are redirected to the final onboarding page, providing you with useful links to next steps and functions. If the network configuration changed, the next time you open the device's web interface, WebApps will launch.

Next Steps

After performing the initial setup, the following additional steps might be required:

• Enter Licenses or redeem vouchers.
• Setup NTP Time Server.
• Setup Timezone and DST.

Start Configuration and Use the Device

If not configured already, use Toolbox to configure your device or start using the device and the device's WebApps.