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Version: 10.1

Update Device

note

This document applies to:

  • XD3 core devices
  • XC3 core devices
  • 52-7067, 52-7567 AES67 Ravenna Interfaces
  • 52-7580, 52-7585 Dante modules Running firmware version 10 or newer.
note

This guide documents only the general flow of updating XC3/XD3 devices running firmware version 10 or newer. If you plan a major or minor version upgrade, please refer to the version-specific release and upgrade notes.

Updating firmware, animated

To update firmware, AES67 firmware, or kernel in version 10, follow the steps as described here:

  1. Open Web Apps by accessing the device's IP address in a web browser.

  2. Open System App.

  3. Log in by clicking the Login button in the left menu. A user account with system app administration rights is required. This could be the local admin account created during device setup or any user with System App configuration and maintenance rights as configured in Toolbox.

  4. Open Service page by clicking the menu entry on the left. This menu entry is only visible if the logged-in user has adequate user rights.

    System App, Service page

  5. Click Update Device. The Update Device page will be shown.

    System App, Update page

  6. In the area Drop update file here or click to select, drag and drop your update file into the box. Alternatively, select via your host OS's file selection dialog by clicking on click to select. You can select kernel, firmware, or AES67 firmware update files here. The system automatically recognizes which update has to be performed. See section DHD update file types and names below.

  7. After you selected a valid update file, click the upload button. The file upload will start. An orange progress bar will indicate the upload status.

    Upload in progress

  8. When the orange progress bar reaches 100%, the file will be verified by the device. This step can take several seconds to a minute.

  9. If the file has been verified successfully, a confirmation dialog will appear that the update is ready to be applied. Click Update to continue with the update. The update will be applied.

    Update confirmation

warning

While updating, the device and connected modules may perform several reboots. Please be patient. Audio will be interrupted during the update!

  1. After a successful update, you will be redirected to the System Report page of System App. Here you can also verify the new version numbers.
tip

If System App or system report page doesn't behave as expected and shows, for example, licensing issues or other system messages, check State 2 LED flash frequency. If it is flashing slow or yellow, the update is still in progress.

note

When updates for kernel and firmware have to be applied, DHD recommends updating the device firmware first.

Interrupted updates​

If the update was interrupted, the following cases may appear. You can continue as described:

  • File upload interrupted: the update file will be discarded. Start again with step 1.

  • Invalid update file: the update file will be discarded. Start again with step 1.

  • File upload completed but page refreshed or connection lost before confirmation: if the uploaded file is valid, the device will store the update and display update ready for execution message at System Report page. See screenshot below. Head back to the update page and open the confirmation dialog (step 9) again.

    Update ready for execution

DHD update file types and names​

DHD updates come with the following file types:

  • Firmware Updates: <filename>.fw10 (for firmware version 10)
  • Kernel Updates: <filename>.img

The following file names can be expected:

  • Firmware Updates: [Device Type / Platform]_[version number].fw10
  • Kernel Updates: [Device Type / Platform]_kernel_[version number].img

Software Components Overview​

To get a better overview of the used software components per device, please refer to the following tables.

XC3 / XD3​

ModuleXC3 KernelXC3 FirmwareAES67 Ravenna FirmwareDante FirmwareXD3 KernelXD3 Firmware
52-752x XC3 Coresxxx(1)--
52-7567 XC3 AES67 RAVENNA IPx-x--
52-758x XC3 Dante IP Audiox--x-
52-7550 XD3 Core----xx

(1) License 52-8546 AES67 Ravenna 16x16 required.

note

See Licensing for details on how to enter licenses to the device.